We are looking for a Customer Support Engineer, who will help us improve the most advanced content management system worldwide.
We at GraphCMS are the leading innovator in the field of content management. By having solved the multi-device challenge with the most flexible APIs out there, our team of SaaS-experts and GraphQL early adopters is continuing to push the boundaries of the industry. As the first user-centric headless CMS, GraphCMS is a centralized content hub not only for editorial content, but also for user generated and artificially created content.
We offer an inspiring workplace environment, that helps everyone to unfold their creativity. We don't believe in the nine-to-five mentality, your work hours are as flexible as you are. The enthusiastic and thriving work culture will push you towards your best performance and your impact will be immediately observable. Help us to show the world, why we are the best!
Customer Support Engineers are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies. Working directly with our customers (and more often than not their developers), our Customer Support Engineer help some of them with massive insights on how to scale and others times with tips on how to get started. Through ticket-based assistance they identify and research GraphCMS-related issues that users experience, and then troubleshoot and help resolve those issues. By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineer give our customers confidence that their needs are represented and addressed. Many large customers rely on GraphCMS to power their public websites, mobile apps, and other mission-critical parts of their business, thus the the role plays a vital role in enabling their success in doing so.
At GraphCMS Customer Support Engineers are members of GraphCMS’s Customer Support Team. A spirited group - we keep things light-hearted while also solving difficult customer situations and creating new internal processes. Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what.” We practice empathy and the art of anticipating customer needs.